Understanding Managerial Mediation and Its Significance in Preventing Workplace Accidents
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....consulting services to human resource professionals, risk managers, and insurance carriers since 1983.
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"Unmanaged employee conflict is arguably the largest reducible cost in organizations today. It is estimated that over 65% of work performance problems result from strained relationships between employees --not from deficits in an individual employee's skills or motivation."
These observations from Dr. Dan Dana, whose Mediation Training Institute is recognized as the world's foremost source of Managerial Mediation training and certification, state succinctly the scope of a problem that faces all employers. Resolving disputes in the workplace before they become critical is the single most effective way open to employers to control their medical and lost-time costs.
Many employers have recognized the value of training their managers and supervisors in managerial mediation techniques. The federal government, under legislation such as the Family Medical Leave Act and the Americans with Disabilities Act, as an oversight agent, has also recognized the value of Alternate Dispute Resolution, and its oversight organizations such as the EEOC and the Department of Justice now require that disputants --generally employers and their employees-- engage in Mediation before litigation will be sanctioned.
All managers can be trained in the methods of Managerial Mediation. These methods have been documented in materials created by CEC Associates.
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800-246-9767 // 610-935-7560 // 610-935-5556 FAX